Reservation & Cancellation Policies

For your convenience we accept advance payment by VISA, MASTERCARD, check or money order.

We deal solely with the group organizer regarding all aspects of each reservation. Please do not have individual members of your group call to make changes. It is the group leader’s responsibility to inform each member of all details and payment policies related to the trip. An initial 10% deposit is required at the time you make your phone reservation. If renting a snowmobile or ATV, a 50% deposit is required. Payment in full is due 30 days prior to arrival. Any balances at this point are auto-billed to the payment method on file with your reservation.

Shortly after making your reservation, you will receive a confirmation email. At the top of this email you will find your reservation number. Please refer to this number in all correspondences with us. Your confirmation will contain a complete outline of your reservation. Please review this carefully. If there are any discrepancies or changes, you must contact us immediately, as it may be difficult to correct any problems at a later date.

Winter 2026: Your confirmed reservation may be transferred or cancelled without penalty by providing notice to Northern Outdoors at least 30 days before your scheduled arrival date. For cancellations or transfers that occur with less than 30 days notice but at least 14 days notice, you will be charged a $25 per person cancellation fee; any remaining credit balance will be returned to the guest in the form of a Northern Outdoors voucher valid for one year. Once you are within 14 days of your arrival date, all money shall become nonrefundable and nontransferable.  No transfers can be made within 14 days of your arrival date. For protection from events such as personal illness, injury, or death of an immediate family member, or military deployment, please consider purchasing Trip Cancellation Protection, which will cover you up to day of arrival.

Summer 2026: Your confirmed reservation may be transferred or cancelled without penalty by providing notice to Northern Outdoors at least 30 days before your scheduled arrival date. For cancellations or transfers that occur with less than 30 days notice but at least 14 days notice, you will be charged a 10% cancellation fee; any remaining credit balance will be returned to the guest in the form of a Northern Outdoors voucher valid for one year. Once you are within 14 days of your arrival date, all money shall become nonrefundable and nontransferable.  No transfers can be made within 14 days of your arrival date. For protection from events such as personal illness, injury, or death of an immediate family member, or military deployment, please consider purchasing Trip Cancellation Protection, which will cover you up to day of arrival.

Deposits for all ATV and snowmobile rentals are refundable up to 2 weeks prior to arrival. Cancellations made inside 2 weeks to arrival forfeit 50% of the full rental fee. Cancellations made within 48 hours to arrival are non-refundable. If you need to reschedule your rental within the same season (as long as availability exists), there will be a $25 per machine rebooking fee. If it cannot be rescheduled within the same season, it is considered a cancellation.

This protection entitles each participant to a full refund in the event of forced cancellation resulting from personal illness, injury, or death of an immediate family member, or military deployment. Documentary proof of loss from a competent authority is required to support claims. The cancellation protection fee is 10% of your total reservation. Protection extends to one traveling companion, and the minor children of the participant.

No refunds will be issued within 14 days of your trip date without Cancellation Protection.

If conditions necessitate having to trailer your own sleds more than 15-miles from our lodge and you wish to cancel, all monies will be refunded. If the trails leading out of the lodge are not passable, but we determine there are rideable trails within 15-miles of the lodge no refunds will be given. You may still come and trailer your sleds or we will offer a voucher for the balance, valid through the remainder of the current season.

Deposits for all ATV and snowmobile rentals are refundable up to 2 weeks prior to arrival. Cancellations made inside 2 weeks to arrival forfeit 50% of the full rental fee. Cancellations made within 48 hours to arrival are non-refundable. If you need to reschedule your rental within the same season (as long as availability exists), there will be a $25 per machine rebooking fee. If it cannot be rescheduled within the same season, it is considered a cancellation.

Northern Outdoors does not allow pets in any accommodations, in the main lodge, restaurant, or in the campground. Medical service dogs who are trained to perform specific tasks for a person with a disability are allowed. Emotional support animals, comfort animals, and pets do not qualify as service animals under this policy. All service dogs must remain under control at all times. Thank you for helping uIf you have questions about this policy, please contact our team at (207) 663-4466.

• Dog Boarding near The Forks
  Country Mutt Kingfield, ME – (207) 265-2077
  The Dog Lodge, Norridgewock, ME – (207) 634-2590
  Paws & Claws Dog & Cat Boarding – Oakland, ME – (207) 716-1090

• Dog Boarding near Millinocket
  Katahdin Kritters, East Millinocket, ME – (207) 746-8040

Only one discount or promotion may be applied to a reservation at any time. Some discounts and promotions are not eligible for online reservations. Please call our reservations team to book your reservation to ensure you’re receiving any eligible discounts or promotions.