All of our adventures are subject to daily guest limits. We strongly recommend you call our reservation staff to make sure there are openings on the trip you wish to schedule. A tentative reservation can then be arranged over the phone.
- For your convenience we accept advance payment by VISA, MASTERCARD, check or money order.
- We deal solely with the group organizer regarding all aspects of each reservation. Please do not have individual members of your group call to make changes. It is the group leader’s responsibility to inform each member of all details and payment policies related to the trip. Additional copies of our Adventure Getaway Guide are available upon request.
- An initial $50 per person deposit is required at the time you make your phone reservation. If renting a snowmobile, an additional $50 deposit per rental is required. Payment in full is due 30 days prior to arrival.
- Shortly after making your reservation, you will receive a confirmation email. At the top of this email you will find your confirmation number. Please refer to this number in all correspondence with us. Your confirmation will contain a complete outline of your reservation. Please review this carefully. If there are any discrepancies or changes, you must contact us immediately, as it may be difficult to correct any problems at a later date.
Cancellations & Transfers
Your confirmed reservation may be transferred or cancelled without penalty by providing notice to Northern Outdoors at least 30 days before your scheduled arrival date. For cancellations or transfers that occur with less than 30 days notice but at least 14 days notice, you will be charged a $25 per person & $25 per snowmobile or ATV rental cancellation fee; any remaining credit balance will be refunded in the form of a voucher; these vouchers will expire one year from date of issue. Once you are within 14 days of your arrival date, all money shall become nonrefundable and nontransferable. No transfers can be made within 14 days of your arrival date.
We strongly recommend that you purchase our cancellation insurance, should you have to cancel your trip due to an emergency.
COVID-19 Cancellation Policy
If the Federal Government, the CDC or the State of Maine put in place special restrictions making it unreasonable to travel we will waive any transfer fees and provide you with a gift card or credit to your account that can be used at a future date during 2020.
Under our standard cancellation policy you will have up to 30 days prior to arrival to cancel without penalty. You can purchase trip cancellation insurance which is 7% of your reservation and allows you to cancel up to day of arrival due to injury, illness, bereavement or military deployment. Provided we received supportive documentation for cancellation due to one of those reason, a refund will be issued less the trip cancellation insurance amount.
This protection entitles each participant to a full refund in the event of forced cancellation resulting from personal illness, injury, or death of an immediate family member, or military deployment. Documentary proof of loss from a competent authority is required to support claims. The cancellation insurance fee is 7% of your total reservation. Protection extends to one traveling companion, and the minor children of the participant.
No refunds will be issued within 14 days of your trip date, regardless of circumstances without Cancellation Insurance.
Snow Condition Related Refunds and Transfers
If conditions necessitate having to trailer your own sleds more than 15-miles from our lodge and you wish to cancel, all monies will be refunded. If the trails leading out of the lodge are not passable, but we determine there are rideable trails within 15-miles of the lodge no refunds will be given. You may still come and trailer your sleds or we will offer a rain check for the remainder of the season.
Northern Outdoors does not allow pets in any accommodations, in the main lodge, restaurant, or in the campground. Service dogs are allowed.
Reserve Your Adventure Vacation Early To Secure Your Preferred Choice of Dates
Book your vacation package early as many dates (particularly weekends and holidays are often fully booked).
Discounts and Promotions
Only one discount or promotion may be applied to a reservation at any time.
Need help to dial in on the best vacation package for your needs? Email us or call us via phone @ 207-663-4466.