Northern Outdoors’ Response to COVID-19

It’s time to get outside! There’s nothing better for the soul than a little time spent on rivers and trails, and we’re here to help make sure we’re doing it all safely.

Current Status of Northern Outdoors Resort: OPEN!

Office Hours:
9:00am-6:00pm
Adventure Resort, restaurant, brewery, and whitewater rafting open. Reservations open to visitors from out of state per Governor Mills’ Keep Maine Healthy guidelines.

Current Status of Kennebec River Pub & Brewery: OPEN!

Brew Pub Hours:
Daily: 7:00am-9:00pm
Friday & Saturday: Bar open until 11:00pm
Dine in service, takeout, deck seating, growlers to go. It’s all happening!

COVID-19 Prevention Badge

What to Expect at Northern Outdoors

Northern Outdoors opened on July 1st, 2020 with heightened precautions in place across our resort to ensure the safety of our staff and guests. It was a challenging time as we all adjusted to the new normal. We now have one year of adapting to ever-changing mandates, and feel very confident in our team’s ability to adapt to changes and provide the best and safest vacation experiences to our guests. We don’t know what the next few months will bring; all we know is what guidance and mandates are currently in place. Northern Outdoors is committed to abiding by all guidance put forth by the State of Maine and the CDC, while also providing the outdoor adventure experiences you know, love, and need! Below you will find current travel guidance in the state of Maine, general guidelines for the resort, our current brewpub operating plan, and summer 2021 procedures (as reference). Please keep in mind all of these guidelines are subject to change per state and federal guidance.


CURRENT GUIDANCE REGARDING TRAVEL TO MAINE

The Office of Governor Mills, in conjunction with guidance from the CDC, has the following measures in place to protect the health and well being of Mainers & visitors:

  • As of May 1, 2021, Maine no longer requires proof of a negative test or quarantine for travelers to the state.
  • If one or more states see a spike in cases, Maine will apply its test or quarantine requirement to travelers to and from that state. The Maine CDC will publicly announce any such states when they are identified.
  • Effective May 24, 2021, Maine allows fully vaccinated people not to wear face coverings indoors.
  • Maine will also lift the physical distancing requirement at indoor public settings where people are eating or drinking and therefore would be removing their face covering – such as indoor restaurants, bars, dining areas.
  • It is recommended that people who are not fully vaccinated wear face coverings in indoor public settings.
  • Maine requires people to wear masks on all forms of public transportation including river trip transportation.

Resort Guidelines

Northern Outdoors’ main lodge capacity and operations will abide by state COVID-19 guidance and mandates, with particular attention to…

  • Hot tub: the hot tub will be open starting May 28th, 2021.
  • Face coverings: Effective May 24, 2021, Maine allows fully vaccinated people not to wear face coverings indoors.
    It is recommended that people who are not fully vaccinated wear face coverings in indoor public settings.
  • Capacity: Northern Outdoors has a max capacity per State of Maine guidelines for restaurants which will be maintained at all times
  • Physical distancing: Maine will also lift the physical distancing requirement at indoor public settings where people are eating or drinking and therefore would be removing their face covering – such as indoor restaurants, bars, dining areas.

Restaurant Procedures

Kennebec River Pub and Brewery opens for indoor dining and takeout on May 7th, 2021. This summer season will look different as we work to keep everyone safe and healthy. Please be kind, considerate, and patient of our staff and other guests as we navigate these mandates. With your help, we know we can have a great summer — here are some important things to keep in mind:

wings beer fireplace
  • Effective May 24, 2021, Maine allows fully vaccinated people not to wear face coverings indoors. It is recommended that people who are not fully vaccinated wear face coverings in indoor public settings.
  • Take out is available- please call (207) 663-4466 and press 2 to connect with the pub. Phone lines for takeout are open Sunday – Thursday 9am-7pm, Friday and Saturday 9am-8pm.
  • Bar seating will be available starting May 24th, 2021.
  • The game room, pool table, and corn hole will be open.

Our restaurant team is abiding by all guidelines for the safe reopening of restaurants, including frequent sanitization of high touch surfaces and frequent hand washing. To see all protocols, please visit: Maine COVID Guidelines for Restaurants.

go pro family rafting

Whitewater Rafting Operations & Procedures

Northern Outdoors worked closely with rafting outfitters in Maine and across the nation early in 2020 to establish precautions to ensure we kept guests and team members safe during the whitewater rafting trip. These guidelines were approved by the State of Maine, and enabled us to run a successful, fun, and healthy summer of whitewater rafting trips on the Kennebec, Dead, and Penobscot Rivers. Guidelines have evolved (and will continue to do so), and Northern Outdoors will continue to follow all state and CDC guidance and mandates. We are confident in our team’s ability to provide you with life changing adventure, regardless of the circumstances. Here’s the current plan for Summer 2021:

Additional Cleaning and Sanitization Practices

Maintaining a safe and healthy environment has always been important to us, but we will continue practices from summer 2020 including daily sanitization of paddles, life jackets, helmets, vehicles, tables, etc. Gloves, masks, and distancing measures will be required of all staff according to state mandates.

Riverside Lunches and Meal prep

Continued practice of existing cleaning protocols, including frequent cleaning of surfaces and materials and hand washing stations for guests and guides.

Transportation

Heightened cleaning and sanitizing of all buses, vans, and vehicles will continue to occur. Masks are required.

Rafter Participation Requirements

We ask each visitor to self-check for signs and symptoms of COVID-19 prior to arrival and sign a participation agreement. Guests and staff will be required to wear face coverings per state mandates.

Time Outside

More than anything, research shows that being in the open air is one of the safest places to be right now! Sunlight is a natural disinfectant, and with the wide open spaces of being outdoors, physical distancing is easy peasy.

**Please note: due to the limitations in our operations as we prepared for the season, we will not be doing videos of your trip this year. There will still be a slide show of photos, with hopes of video returning in 2021.

Northern Outdoors’ Cancellation Policy

Your confirmed reservation may be transferred or cancelled without penalty by providing notice to Northern Outdoors at least 30 days before your scheduled arrival date. For cancellations or transfers that occur with less than 30 days notice but at least 14 days notice, you will be charged a $25 per person cancellation fee; any remaining credit balance will be refunded in the form of a gift card. Once you are within 14 days of your arrival date, all money shall become nonrefundable and nontransferable. No transfers can be made within 14 days of your arrival date. For protection from events such as personal illness, injury, or death of an immediate family member, or military deployment, please consider purchasing Trip Cancellation Insurance, which will cover you up to day of arrival.

Deposits for snowmobile & ATV rentals are refundable, minus the 20% cancellation fee of the full reservation, up to 2 weeks prior to arrival. Assuming satisfactory conditions exist, cancellations made inside the 2 weeks to arrival would forfeit 50% of the full rental fee, likewise, the remaining balance if cancelling inside 48 hours to arrival.

We understand that the current times call for an adjustment to our policy. We want you to feel confident in booking an adventure with Northern Outdoors. Please know that if the Federal Government, the CDC or the State of Maine put in place special restrictions making it unreasonable to travel we will waive any transfer fees and provide you with a gift card or credit to your account that can be used at a future date. If a gift card or credit to your account is not reasonable for you, then we are happy to work with each group on a case by case basis.

Have Some Questions?

We understand that booking a vacation is hard right now. We want to make this process as easy as we can for you – please contact us and we are happy to answer any questions!